Hours of Operation

Monday - Friday
7:30 AM - 8:00 PM

Saturday - Sunday
8:00 AM - 6:00 PM

Phone: (407) 218-8607
Toll-free: (800) 686-7451

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System Status

All systems are up and running.

09-06-2008    17:48

History

Supported Applications

The MFRMLS Help Desk offers support for applications are directly available MFRMLS subscription. Here is a list of applications for which we can provide technical assistance:

  • MLXchange
  • MFRMLS.com Web site
  • LoginKeys™
  • IMAPP(limited support)
  • ShowingTime (limited support)
  • MLXchange Agent Websites
  • MLX Wireless (limited support)
  • MongoFAX (limited support)
  • MLS Listing Photos
  • Limited support for Windows OS's and browsers, but ONLY to the extent their settings affect access to MFR products and services.

Unsupported Applications

Our Help Desk Professionals are unable to provide world-class support for third party products such as IDX by FAR, nor can we provide support for consumer software or hardware associated with the operation of your computer or handheld devices. For the best service, contact the provider of the third-party service.

MFRMLS Help Desk

We Are Here When You Need Us

We know Realtors® do not keep normal office hours. That is why our Help Desk Professionals come in early, stay late, and are here on weekends.

Technical Support

Our Help Desk professionals are here to help you with technical issues relating to the core technology resources provided my MFRMLS. If you have a question about your account, the MFRMLS Rules and Regulations, or listing violations, please contact MFRMLS Administration.

Six Ways To Get Support

To make getting help as easy as possible, we have provided five ways for you to get support:

Call us at 800-686-7451

We have Help Desk professionals ready to take your call between 7:30 AM and 8:00 PM Monday - Friday and Saturday - Sunday 8:00 AM and 6:00 PM.

Live Support

During our normal business hours, you can engage one of our Help Desk professionals in a real-time chat using our Click for Live Support feature.


Email Us

If your request is not urgent, or if it is after hours you can send an Email to our Help Desk. support@mfrmlshelpdesk.com

Frequently Asked Questions

Our Help Desk Professionals have created a comprehensive FAQ list that addresses all of the most common questions. View a PDF of our FAQs to get answers for questions about Emailing from MLXchange, making adjustments in a CMA, entering new listings, sharing access, Agent Webpage, advanced search, action plans and much more. Read the FAQs now»

Suggestion Form

Fill out our suggestion form and a Help Desk Professional will respond to your request within one business day.

First Name
Last Name
Phone
Email
Subject
Message

Remote Support

For some challenges, a Help Desk Professional may request to access your computer using the secure GoToAssist Remote Support tool. If your Help Desk Professional has asked you to allow access to your computer, follow the instructions below.

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Your representative is online and standing by.
Your Name:

Please fill out the field above, type the code you received from your representative and click the yellow button to proceed.


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