MLXchange System Performance

Tuesday 22 July 2008

In recent weeks, MLXchange has experienced some system performance issues and sluggishness. According to MarketLinx, our software provider, the MFRMLS server hardware had sufficient capacity to support the MFRMLS membership and all the incoming associations. They also concluded from their analysis that at no time had the hardware operated at peak user capacity nor was the hardware capacity the cause for performance problems.

What they discovered, and what members have experienced first hand, is that the combination of multiple association processes running at the same time put an unexpected burden on the system. This caused sluggish performance (i.e. higher then normal wait times) and reset errors. MarketLinx recognized it was time for some new hardware and SQL software upgrades to rectify these identified issues.

MarketLinx’s commitment to MFRMLS is to restore and optimize system performance as quickly and safely as possible. Plans were put in place to upgrade the MFRMLS database to new hardware and SQL 2005 software, which offers better memory and database lock management, to alleviate the performance problems. The upgrade took place between 12:00 midnight and 8:00am on Tuesday, July 1.

Quality assurance testing performed on Tuesday, July 1st has shown significant improvement in the MLS System’s performance. MFRMLS is pleased to see that MarketLinx has spent the time and resources to bring our system back to the high performance level we have experienced for over five years since its original deployment at MFRMLS on January 8, 2003.

Please note that any time we have the rare occurrence that the system is taken down for maintenance, it is done during non-business hours and is published in advance via the MLXchange System message and MFR Website.

Both MFRMLS and your Local Association have developed a very strong professional relationship with MarketLinx, the developer of MLXchange. This relationship allows us to respond quickly and aggressively to issues that affect our MLS system, and it allows us to proactively identify and implement new tools and features that will benefit you in the future.