Executive Department

Help Desk

Administration (Compliance & Member Services)

Information Technology

Education & Marketing

Project & Initiatives Management

Accounting

Executive Department

Office Hours: Monday–Friday: 8:00 AM–5:00 PM (unless specified below)

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Merri Jo Cowen
Chief Executive Officer
407-218-8701
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Jay Markell
Chief Financial Officer
407-218-8634
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Carole Burgess
Vice President of Administration
407-218-8660
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Deanna Harris
Vice President of Information Systems
407-218-8620
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Shirley Rios
Executive Assistant
407-218-8700
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Help Desk

Help Desk Hours:
Monday–Friday: 7:30 AM–8:00 PM
Saturday–Sunday: 8:00 AM–6:00 PM

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Wanda Johnson
Help Desk Supervisor
407-218-8622
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Sue Queen
Senior Help Desk Technician
407-218-8607
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Israel Malavet
Help Desk Technician/Trainer
407-218-8607
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Denroy Bryan
Help Desk Technician
407-218-8607
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Mark Ceruto
Help Desk Technician
407-218-8607
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Paul Figuenick
Help Desk Technician
407-218-8607
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Brian Jung
Help Desk Technician
407-218-8607
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Ryan O'Connor
Help Desk Technician
407-218-8607
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Sean Robinson
Help Desk Technician
407-218-8607
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James Williams
Help Desk Technician
407-218-8607
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Administration

Compliance and Member Services

Administration Hours:
Monday–Friday: 8:30 AM–5:00 PM

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Debbie Megargee
Manager of Administration
407-218-8661
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Tricia Johnson
Compliance Specialist
407-218-8665
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Connie Kazakowitz
Member Services Specialist
407-218-8668
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Sharron MacLeod
Member Services Specialist
407-218-8667
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Will Orser
Compliance Specialist
407-218-8683
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Lori Ramirez
Accounts Receivable Specialist
407-218-8614
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Information Technology

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Andreia Jackson
Sr. IT Specialist
407-218-8621
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Patrick Mondesir
IT Specialist
407-218-8682
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Education and Marketing

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Jennifer Thompson-Kersting
Director of Marketing & Education
407-218-8654
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John Weeden
Marketing Manager
407-218-8632
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Ivette Jimenez
Trainer
407-218-8651
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Project & Initiatives Management

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Shayne Fairley
Initiatives Manager
407-218-8650
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Accounting

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Rey Osorio
Staff Accountant
407-218-8669
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